Shipping Policy

Effective Date: May 2026
This Shipping Policy governs all delivery procedures, shipping charges, processing timelines and logistics arrangements for every order placed on the official website of BOOT. As a UK-based fashion brand focusing on contemporary western cowboy women’s apparel, denim outfits and vintage casual wear, we aim to deliver reliable, transparent and traceable shipping services for both domestic UK and global customers. This policy complies with UK consumer trading standards and international cross-border shipping regulations.
By completing checkout and confirming your order, you acknowledge that you have read, understood and accepted all shipping terms listed below. All delivery services provided by BOOT are subject to the clauses stated in this official policy.

1. Order Processing & Preparation Period

Every western-style garment, including custom-finish denim, cowboy layered outfits and fringe detailed apparel, undergoes strict quality inspection and careful packaging before dispatch. Our standard order processing timeframe spans 1 to 4 working days after successful payment confirmation.
Working days refer to Monday to Friday, excluding UK bank holidays, weekends and seasonal peak sales periods. During promotional events, stock restocking cycles or large order volumes, processing time may be moderately extended. We ensure every item is fully checked for stitching quality, fabric condition and style accuracy before leaving our warehouse to reduce delivery-related issues.

2. Shipping Coverage & Delivery Restrictions

BOOT provides worldwide shipping services, covering the United Kingdom mainland, European territories, North America, Australia and most global regions. We collaborate with vetted international logistics carriers to ensure stable transportation for western fashion apparel and accessories.
Certain remote overseas territories, politically restricted regions or areas affected by ongoing logistics suspensions are excluded from our delivery scope. We reserve the right to cancel pending orders and issue full refunds for destinations with unavailable shipping services, without additional compensation.

3. Shipping Fees & Free Delivery Criteria

All shipping costs are dynamically calculated based on delivery destination, parcel weight, product quantity and logistics service type. Every shipping fee is clearly displayed on the checkout page before payment, with no hidden charges applied after order confirmation.
We offer seasonal free shipping benefits for eligible UK domestic orders that meet our minimum spending threshold. Free shipping rules are subject to periodic brand promotional adjustments. For international orders, standard or expedited shipping rates apply accordingly. All original shipping fees are non-refundable, regardless of subsequent order cancellation or product returns, except for deliveries flawed by our official errors.

4. Estimated Delivery Times

Delivery commencement starts after order processing completion and parcel dispatch. Estimated transit durations for different regions are listed below for customer reference:
  • UK Domestic Delivery: 3–7 business days for standard shipping; 1–3 business days for expedited service
  • European Countries: 8–14 business days
  • Global International Regions: 12–22 business days
Estimated delivery times are not guaranteed. Actual arrival may be delayed due to customs clearance procedures, local logistics efficiency, extreme weather conditions, holiday congestion or unforeseen logistics disruptions.

5. Customs Duties & International Tax Liability

For all cross-border shipments outside the United Kingdom, local import duties, customs taxes and clearance fees may be charged by the destination country’s customs authorities in accordance with local fiscal policies.
All additional cross-border charges arethe sole responsibility of the customer. BOOT does not cover customs fees, tax charges or penalty fees caused by delayed clearance or refusal to pay duties. Any parcel return or abandonment due to unpaid customs charges will result in customer-borne return logistics costs.

6. Parcel Tracking & Delivery Confirmation

Once your western fashion order is dispatched, our system will automatically send a shipping confirmation email containing a unique tracking number and official tracking link. Customers can monitor real-time parcel movement and delivery status through the designated logistics platform.
Customers are required to inspect package integrity and product condition upon parcel arrival. Damaged outer packaging, missing parcels or incorrect items must be reported to our support team immediately upon receipt. Signed parcels are deemed successfully and completely delivered with no external damage or quantity issues.

7. Undeliverable & Returned Shipments

Parcels that fail successful delivery due to inaccurate customer-provided addresses, unreachable contact information, long-term unclaimed status or voluntary rejection will be returned to our warehouse automatically. All generated return shipping fees and secondary handling costs will be deducted from refunds or borne entirely by the customer.
Secondary delivery service is not guaranteed for abandoned or repeatedly returned parcels. Customers who require re-delivery must update accurate information and cover all additional logistics expenses.

8. Shipping Exceptions & Force Majeure

BOOT shall not be held liable for shipping delays, parcel stuck status or delivery failures caused by force majeure events, including natural disasters, severe weather, national policy adjustments, customs inspection delays, logistics system failures and other uncontrollable external factors.
Our customer service team will actively track abnormal parcels and provide timely status updates, offering reasonable solutions for eligible delayed or lost shipments in accordance with logistics verification results.

9. Policy Updates & Interpretation

BOOT reserves the right to update and adjust this Shipping Policy to adapt to logistics partner upgrades, international shipping rule changes and business optimisation needs. Revised terms will take effect immediately after publication on our official website, applying to all orders placed after the update date.

10. Shipping Enquiry Contact Details

For any enquiries regarding shipping quotes, delivery progress, tracking exceptions, delayed parcels and logistics disputes, please connect with our official support team:
Email: support@elsobao.com
Phone: +44 (0) 190 876 4321
Address: 27 Station Road, Bath BA1 2RT, United Kingdom