Privacy Policy
This Privacy Policy describes how ELSOBAO (“we”, “us”, or “our”) collects, uses, stores, protects, and shares your personal information when you visit our website, place orders, subscribe to newsletters, or interact with our services. By using our website, you agree to the data practices outlined in this policy.
1. Information We Collect
We collect information that you voluntarily provide to us, including your full name, email address, phone number, billing and shipping addresses, order details, and customer support messages. We also automatically collect technical data such as IP address, device type, browser information, website browsing behavior, and cookies to optimize user experience.
2. How We Use Your Information
We use your personal data to process and fulfill your orders, arrange shipping and delivery, send order updates, respond to customer inquiries, provide after-sales support, optimize website performance, prevent fraudulent transactions, and send promotional newsletters if you have subscribed.
3. Cookies
Our website uses cookies to remember user preferences, retain shopping cart information, analyze traffic data, and improve website functionality. You may disable cookies through your browser settings; however, this may affect certain website features.
4. Information Sharing
ELSOBAO does not sell or rent your personal information for commercial purposes. We only share necessary data with trusted third-party service providers, including payment processors, logistics carriers, and website maintenance teams, all under strict data protection agreements. We may disclose information when legally required by government authorities.
5. Data Security
We adopt industry-standard SSL encryption and secure server systems to protect your personal data from unauthorized access, leakage, or misuse. However, no online transmission method is 100% secure, and we cannot guarantee absolute security.
6. User Rights
You have the right to access, correct, request deletion, or withdraw marketing consent for your personal data by contacting our support email.
7. Children’s Privacy
Our products and website are intended for adult audiences. We do not knowingly collect personal information from children under 16 years of age.
8. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately after being posted on this page.